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wendy H

1 reviews | Active since Apr 2014

04 Oct 2015, 22:32

Disgusting Service

I have just about had it with your financial institution.<br> I would like to inform you that I will be laying a complaint at the Credit Ombudsman for them to investigate my case.<br> I have a loan with your company and have been paying monthly via a debit order. My frustration starts when you'll debit the wrong amount after I have made arrangements to settle my account and an agreed amount of R200.00<br> Secondly your company sent Debt Collectors to my company for me to sign an agreement where I give consent to judgement, please explain to me why would I agree to that knowing that I pay every month.<br> Every other month the debit order amount changes bearing in mind that I have an arrangement of R200.00 and I am forced to go to my bank to reverse the payment because this is not what was agreed between myself and yourselves.<br> What your debt collectors are doing is harrassing me as they have come to my workplace more than 3 times in a space of 1 month. Besides the fact that this is embarrasing it also affects my credit record negatively whilst Im trying to rebuild my credit record and paying you monthly. Double debit orders ???? This stops today!!!

0
Replies (1)
Babereki Finance
Babereki Finance's reply05 Oct 2015, 10:03
Official
Hello Wendy Hobbs,

Dear Wendy,

Our sincerest apologies for the inconvenience you have experienced.

The Debt Collection company that deals with this has been notified and they will be in touch soon to resolve the matter.

Yours sincerely