UNPAID FUNERAL CLAIM

I am a funeral policy holder with B3 Funeral Services. The policy number is SODE01744. I family member passed away and I submitted a claim with B3 on the 27th October 2021. The burial has since past on the 30th October. To date B3 has not paid the claim and when I inquire they say they are not certain as to when the claim will be paid. The terms and conditions of the policy indicates that payment of a claim will be made within 48 hours after receiving all the required documents. I submitted all the required documents on Wednesday, 27th October but to date there is no money coming forth. I had to borrow money from other family members to pay for certain items for the funeral, now they want their money. B3 is not coming forth with the money but they are telling me a lot of stories and excuses. May you please assist me?

Regards, Pelo Hlabangwane *** or ***