Unpaid benefits from B3

I made a burial claim with B3 Funerals in September 2021, which I was promised to be paid a lump sum in December due to a bad log they had because of covid. I was never paid as they promised, I called them from November they told me they wer buzy with changing the underwriter. Untill I was called by African unity their new underwriter in December the 23rd which they were letting me know that they going to pay me on that day the 23rd or on the 24th December which they never did. January I called African unity for a followup on my payment but they told me B3 did not pay them that's the reason they did not pay me. I then called B3 the whole of January but my calls were not picked up until today the 8th of February were I got luck of them picking up after about 15 minutes of my call, spike to Simangele Fonney and explained my situation which she told me that they still need to sit on the table and find out as to when they will make pay outs, which is frustrating cause I do not know whe they going to do that and when will they pay me as this money was for funeral but it's been 6 months now, which i feel they taking me from pillar to post cause they telling me this and African Unity is telling me that. I am just enough cause my money is been debited and is still debiting, I do not owe them but they failed to provide their service as promised. On top of that I am wasting my airtime and my time calling them and they telling me I need to give them the month of february for them to sort their issues, which I can't it's been enough. They are failours and I need my money!!!