Poor services

I submitted a claim on Tuesday morning and 2 days later the claim has not been processed. I called the claims department 3 times and spoke to Madlamini, Zanele and Matshepo and was told that the people in the claims department were not in at 09:00 and they would have to call me back. I am not impressed at all with the service and do not understand how hard it is just to check the progress of a funeral claim which we are told would pay in 24 hours. This is my third claim with B3 over the past 5 years and it is always the same story. The incompetence is on another level