MM
Matshidiso M
1 reviews | Active since Jul 2023
25 Jul 2023, 11:07
Poor Service
B3 Funerals are a headache to deal with when attempting to cancel a policy. I sent a cancelation letter in March and they are still debiting my account. I have called their Call Centre and the consultants just keep transferring my call to an unavailable number. It is so frustrating to not get any form of assistance or accountability for my cancellation.
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B3 Funerals's replyOfficial
02 Aug 2023, 17:03Kindly accept our sincere apologies for not attending to your cancellation request despite the number of times you have telephoned us. I must stress that you are a valued B3 client, and we would like to assist you, however, your review does not give us much to go work with. An email with the details of your policy sent to *** will do just that.
B3 Funerals's reply02 Aug 2023, 17:03
Official
Kindly accept our sincere apologies for not attending to your cancellation request despite the number of times you have telephoned us. I must stress that you are a valued B3 client, and we would like to assist you, however, your review does not give us much to go work with. An email with the details of your policy sent to *** will do just that.