Poor service at B3 funeral undertakers!

My niece lost her husband and approach B3 offices in Soweto with all the relevant claims documents.She was told to bring an affidavit detailing her relationship with the late who she has been living with with for almost 20 years. The affidavit was drafted at the local SAPS office and submitted,she was told that the she need to too up a her current cover with about R20 000 or shop around for a cheaper or affordable funeral cover as she didn’t have the amount of money,she found one who was much affordable.The waiting period for pay out as she was told is 72 hours.I have since making follow ups with head office in Benoni with no help,this situation was so difficult for a person who lost a partner,who was paying her premiums monthly and at the end received such a pathetic service. My niece’s partner has been burried without them honouring the claim,72 hour lapsed and still no word from them.They deserve to be dealt with accordingly. One has to call twice or more before the phone is answered.