Poor service

I would like to share my disappointment with B3 regarding the insurance that i have with them. My problem is they don't communicate with me regarding my debit order and no messages coming from the company. Now is the second month no debit from my account. I did try to communicate with someone from the B3 WhatsApp and the respond was someone will call you shortly, but nothing happens. I try again to follow up but nothing happens. Now I'm worried about my policy because i don't know what is going to happen with my policy. Please confirm if the following details are correct:

Name: tauteboho66 Surname: Teboho Tau Policy Number: N/A ID Number: *** Direct Contact Details: *** [18:53, 10/14/2025] B3 Batho Batho: Please elaborate on the problem you are facing so we can assist you better. [18:54, 10/14/2025] tauteboho66: They did not debit my premium [18:54, 10/14/2025] B3 Batho Batho: Thank you. One of our agents will assist you shortly. [09:48, 10/15/2025] tauteboho66: Still waiting for the agents.