POOR SERVICE

B3 funerals is treating its client bad, I have been calling their offices non stop and the complaints email reject Emails. I buried my grandmother on the 17th of July with no premium missed but till today I am still wasting more money calling B3 offices because no payout was made. the staff responsible for claims they ignore emails and I even paid a premium already for someone who is buried. because of ignorance my claim ended up being processed on the 27 of July from what I was told but till today no one has answers as to when I will be paid. can someone responsible for claims and payments do their jobs please