Payment update for a Funeral policy B3

Good day

My name is Ayesha Mugabi, I have two policies with B3 1. VEVEE00195 - PREMIUM R197 2. VEVE000659 - PREMIUM R345

In the beginning of Lockdown B3 had send me an sms indicating the method of payment that we must apply when making payments to our Policies.

So from March I paid my Policies through internet banking and I would also make follow up's with H/O to confirm if my payments were received. And Nkosinathi Mthethwa & Nokuthula Sithebe from H/O confirmed on the 28 May 2020 that my policies were up to date.

When the Lockdown was reduced to level 3,i got an sms indicating that my policies had lapsed, that's when I went to Local B3 offices to enquire. And they to me H/O are the only ones who can update my policies.

So they requested proof of payments ( Bank statements from March - June) and my email trail that I had with Nkosinathi and Nokuthula, and I did give them.

So to date I am the only one who is always enquiring and requesting feedback.