Pathetic, Non-Responsive, Bad and Disappointing Service

B3 service is so horrible, they are non responsive. I have been trying to get hold of the agents and get an update on my policies. I have 6 funeral policies with them which I covered my family and in-laws. You will send emails, try to call - no one will even bother to return your call. If you find someone, they will tell you I will investigate and will get back to you and you will wait. Now my horror is what will happen by the time I have a death in the family that I will their service? I am so disappointed and now feel I cannot even continue with them. I wonder what B3 owners have to say about this.