Pathetic Customer Services

Good Day

Today was the worst day I went to your Vereeniging Branch which its electricity is always off and they could not assist. Then I was sent to Sebokeng Office as usual,I had to drive again to Sebokeng. At Sebokeng I explained to the lady there I think her name is Dineo and I must say I am surprised that even internally B3 staff cannot get hold of each other.

I was given forms they called refund forms so that my policy and my mom's account can be reconciled. So I had to drive back to Sharpeville get the signature for my mom and drive back. In this digital age its amazing that as a customer I have do these ups and downs.

Palesa has not responde to my emails no one answers phone calls and Dineo tells me the Head Office keeps on changing phones. Really now a professionally company does not do that. The only way you get a response if one having to go to the Ombudsman. I have just received another sms for increase by the way that is all B3 and its underwriters are good at. In terms of service this is the worst company ever.

Regards Nkosana

The NCC needs to intervene we cant go on like this they should rather give us half of our premiums and we part ways ngeke,B3 offers the worst service in the Funeral Services Sector.