**** of an insurance with immature employees

You don’t even deserve a star! I cancelled my policy in October, had to call a million times to receive a cancellation letter for that, which I only received in November 1st, but as of today B3 still deducts my money, which I constantly have to call and my call gets ignored, at one time Mpho Nene told me they last received my payment in September, but in my payslip they never stopped deducting, and when I call B3 they tell me it’s not their responsibility to cancel policy at my employer, in their computer my policy doesn’t exist! So my money just goes into thin air??????? ****mers and so unprofessional that when I cancel I must struggle and locate my employer HR to cancel a policy that they initiated with my HR upon signing of the policy! Someone help, B3 no longer takes my calls