nonpayment of claim submitted.

Dear Colleagues Kindly note i have policy with B3 policy number SOS*** starting to pay premiums as from 01 September 2013 today., Currently i have lost my love of my life in February 2023 and lodging a claim but no payment either instead they responded indicating the policy was cancelled last year in January 2022 while they still do stop order against my salary. Kindly assist me. This is become a tendency because 2021 December we made a claim until your intervention is where in January 2022 got payment. I have a lot of question in my mind if in the case I'm the one who pass way who will be able to assist because currently i have statement or pay slip shows B3 deducted against my salary what more evidence they need. I need a secured document where i can handover to my family in case I'm the one who pass away to avoid this madness for successfully of lodging a claim.