lack of responsibility

25 May 2015 called B3 funerals to confirm the package I took with Unity Afsure as I heared from a friend of mine,then I decided to investigate. I spoke to 9 consultants who transferred me from one person to the other telling me that client services will help and claims department also not willing to help.Eventually the 9th consultant put the phone down on my ear.I hope that Mr Mogafe is aware of the kind of unprofessional people he hires. Neither could they trace my profile via my ID nor policy number stated from my bank account as they get the money via debit order.This is unacceptable, how will my family claim should anything happen to me.