I took a funeral policy with B3 on the 23rd April 2024, this is a policy number ***, since then no contract sent, I sent them two emails no respond, i requested my refund of R121

I took a funeral policy with B3 on the 23rd April 2024, this is a policy number ***, since then no contract sent, I sent them two emails no respond, i requested my refund of R121.00 as i see this company many complained about it before now i see these are just the beginnings.