I called them asking for cancellation for my policy, the lady by the name of Zanele shabangu send an email after 10 calls made and said I must complete and send it back, which I did, then after 30 minutes I tried to call because she wasn't responded my ma

I called them asking for cancellation for my policy, the lady by the name of Zanele shabangu send an email after 10 calls made and said I must complete and send it back, which I did, then after 30 minutes I tried to call because she wasn't responded my mail. Till now I am still waiting. I have been calling with luck