GASPE01305 , CLAIM DECLINED COVID

*** Good day Complaints department,

Ever since I sent the e-mail below, 1 week ago I have not received any response from B3, I have called your offices on Thursday and was rudely addressed by Masontaha and then the phone was dropped in my ear.

Firstly my grandmother passed away from Covid and not natural causes, and all policies covered Covid immediately as was advertised on TV. Secondly I was told cover starts when 1st premium is received and 7 premiums have already been paid. Thirdly you have not sent me documents stating this when I took out the policy.

If response is not received today, I am taking matter up with Ombudsman, I will also cancel the other policy I have with you and also inform my family and friends to do the same, because I convinced may of them to take policies with B3. I am not leaving this matter here, I cant believe that in a time I should be grieving for my grandmother, I am stresses with expenses and still disrespected by B3.

Yours disgusted Client Cleodene Abrahams