Extremely Disappointed with the Service – Long-Standing Client

I have never experienced a business that appears to be so unwilling to attend to the needs and concerns of its clients.

I have sent more than 10 emails requesting assistance with my matter and have even copied various people within the organisation, yet I have received little to no response. It is extremely frustrating to repeatedly ask for assistance and feel completely ignored.

What is even more disappointing is that this is not a new client relationship. I have been a client for over 30 years, and I would have expected a much higher level of service, communication and respect for such a long-standing client.

Payments have been made, but when those payments are not properly allocated, the policy is subsequently allowed to lapse. There appears to be very little effort to investigate why payments have not been allocated or to contact the client to resolve the matter before allowing the policy to lapse.

Clients should not have to send email after email simply to get someone to acknowledge and assist with a legitimate query.

I am extremely disappointed with the way this matter has been handled and with the lack of communication from the funeral home. After more than 30 years as a client, this experience has left me feeling completely disregarded.

Unfortunately, based on the service I have received, I would not recommend this funeral home to others. I sincerely hope that management takes this complaint seriously and reviews how long-standing clients and payment-related queries are being handled.