Disgusting service

I never thought that I will say this about B3 but I am very worried and even think of taking my business to other insurance companies. I have a policy with B3,banking details were changed without my permission. When calling them last week Nkosinathi promised to sort out the problem, to my surprise they failed to debit my account and went to debit my wife's account with two premiums, B3 has received 3 premiums for one month all from my wife's account. I called them on Saturday and they passed the buck, today I spoke to Nathi and did not get joy I then spoke to Nomonde and still waiting for an answer, do I really have to plead with them to service me, they have already failed me twice, just imagine if I had a funeral. I am so unhappy with this organization and they are just relaxed, I am the one spending money to call them and they don't even care. I wish I never met a sales person from B3, another down fall of a blackman who runs a business like...