DISGUSTED

I am writing this review with a consultant told me that heavy heart about the treatment I got from B3. i went to claim on Monday 30/08/2021 after my mom's passing. I know that the money takes 48 hours to be paid into an account and that was never done.

After they went through my documents upon submission of my claim the consultant told me that they have a backlog something which I never thought will come up as I thought I will get the money. I told the consultant that they're proving the reviews that I read about right as they are not going to pay my claim. I even asked the consultant where and how will I bury my mom as that's the money that I'm going to use for my mom's funeral. she answered that she doesn't have an answer for me. upon asking since when did they have backlog she anwered that since January 2021 something that surprised me because my friend experienced the same last November on her dad's burial whereby they paid her after a week without any explanation on the delay. I then requested her to call a senior person as I'm not budging into her story.

A lady came and apologized for the backlog that I didn't want to entertain. I asked them why can't they be professional and decent to their clients and send out communication. the response was that they don't want their clients' to panic and I told them I'm panicking as I don't know where am I going to get the money because I'm burying my mom tomorrow 02/09/2021. Now I'm stucked and don't know where am I going to get the money as I don't have time and no one to borrow the money from.

The lady went as far as telling me that I came in late to claim which was after 1pm as they accept claims before 1pm something that further asked if she did communicate with their clients of which they didn't. they came up with all sorts of excuses just to get a loop hole. I insisted that they need to pay me as i've never defaulted and my premium was even increased in January 2021 and never objected to that.