Concern about lack of Reponse and Service Delivery

I have been a loyal B3 Funeral policyholder for over five years, but lately I am extremely disappointed with the service I have received. There have been several confusing changes policy numbers keep changing, payments are moved to different accounts, and clients are not clearly informed. We try to be patient, but the lack of communication is unacceptable. The call centre never answers, emails are ignored, and WhatsApp messages take days before anyone responds, if they ever do. This makes me worry about what will happen if there is a death claim. I chose B3 because I believed in the company’s good name and service, but I am starting to lose faith after seeing many other clients complain about the same issues. It is disappointing that i have to rely on administrators Ms Salome Seremane and Isaac Twala ( who used to work for B3 as a driver) to get help, while the are employees who are being paid but are not doing their work or responding to clients. I respectfully ask Mr Mogafe (Chairman) and Mr Nkosi (CEO) to urgently step in and resolve these problems. We, as loyal clients, deserve proper communication and reliable service.