Claim not yet effected after 48hrs

I've submitted a claim to Cynthia as instructed on the 16th July @ 10:53 AM in the morning and its already the 18th July. and no payment was effected as indicated that it takes 48hrs. The urgency of this claim is paramount as there is no room for postponement, as much as I've never skipped my monthly premiums since inception of this policy, can B3 also deliver as required.

This is so pathetic coming from a so "reputable" company like your self, for starters you could hardly acknowledge receipt of my e-mail, I had to phone and I was kept holding for a long time. I could not get hold of Cynthia. Does B3 really practice Batho Batsho Bakopane? I beg to differ.

Its Thursday today and I've other commitments that urgently awaiting my payment. The funeral of my father-in law is just around the corner can you at least tell me whats happening to this claim Cynthia?

I'm so furious and would be lodging a complaint.