Claim not paid. No response

I hope this email finds you well. I am writing to express my deep disappointment in the service I have received from b3 regarding my funeral cover claim under policy number ***. I submitted all the necessary documents to b3 last Tuesday, as per the requirements for the claim process. However, despite the assurance that claims are processed within 48 hours, I have yet to receive any response from your team. I made several follow-up calls yesterday inquiring about the status of my claim, and on each occasion, I was informed that it is still in progress and that a consultant would call me back. Unfortunately, no one has reached out to me so far. This lack of communication and delayed response is particularly distressing as we are now faced with the reality of attending the funeral tomorrow without the necessary financial support that the funeral cover is supposed to provide. I urge you to please expedite the processing of my claim and provide me with a prompt and clear update on the status. I trust that b3 values its customers and is committed to upholding the promises made regarding claim processing timelines. I would appreciate your immediate attention to this matter and a timely resolution to ensure that the intended benefits of the funeral cover can be realized without further delay.