Claim Complaint

I am in bereavement and I have contacted B3 for several times chasing the claim status, no one has bothered to provide me with an update, their claims department is never available to answer calls, I have spoken to Masego, Kediboni who were rather *********** to deal with my query. One can tell that the change with underwriters, no policy documents, mixed messages with previous underwriter (Clientele), debit order changes; the list is endless. I am greatly disgusted and would NEVER recommend B3 to anyone for their diabolical service. If they can fail to provide update on a claim- how much more when they have to assist and deliver on their promises in time of need. Its disappointing to write this complaint. I am escalating this matter to the ombudsman.