Breach of Contact

I sent an email to your complaints department but still no response to my email. The debit order for the monthly premium increased by R200 from R316pm to R516pm, I enquired why the increase and everyone at B3 whom I've spoken too tells me that it is because my grandmother's policy increased as she is above 75yrs old. And this I was only told after enquiring why the premium has increased,there were apparently sms sent informing us of the change in premiums but I can safely say both of us never got such an sms.

I have been advised that this changes are there because there is a new underwriter for the policy. I feel that this is unfair as I have been paying my monthly premiums, waited patiently for the 6months waiting period as per the agreement and nowhere on the agreement does it state that if B3 changes the underwriters the premium will be affected.

I honestly feel it it would be fair for us policy holders who had this agreements prior to the changing of underwriters to continue with our monthly premiums as per the initial agreements with B3. And that the price increase should affect the new policy holders.