Bad Service From B3 Customer Carr

The service it’s appalling to say the list, it’s been forever I been trying to get details corrected let alone get hold of the call centre. Just a few minutes ago I tried calling them again and same experience just keeps happening every time I try getting them over the phone i.e you press 1 for “Client Services” and listen to their promo telling you about them priding themselves by going beyond ubuntu then 6 minutes later you could hear someone accepting and immediately hanging up on the call. And this has been on every attempt whenever I try calling B3. I took out my policy with one of their consultants earlier in the year for my parents and till this day I have never received the copy of the policy yet the debit order never fails to go off against my account every month. I have tried getting assistance from the consultant without any success. I needed answers as to why the debit order notifications were sent to my sister as she has nothing to do with the policy and also the document which I feel it’s malpractice on B3’s side to continue to debit my account without furnishing me with the policy document in almost a year since inception.