Bad Service at B3 Funerals

I experienced a very pathetic, unproffesional and unfriendly service at B3 Funerals at Benoni Head office.My mother has been insured with this company for the past 15 years for the amount of R50000.00 and she passed on on the 10th of September.I went together with the relevant documentation to one of the B3 funeral angency at Pretoria CBD to make a claim.I was then told by one of the consultants at that particular branch that they can only pay the claim month end because of the waiting list of people who made claims.According to their contract between them and my mother there is no contractual clause that indicates that but 48 hours ro pay the claim.I was then told to go to the Head office at Benoni.Today i went all the way from Polokwane to B3 Funerals at Benoni Head office to lodge my complain whereby i was assisted by the General Manager who then wrote a letter stating that they will pay the claim within 48 hours after ive insisted for a letter as a commitment from them.My complain is why at first i wasnt told that at one of their branches and why i was refered to their head office at Benoni to get assistance?there is no contractual clause that specify that upon death of the insurer the company will pay the beneficiary money when it suits the Company or in the companys own terms.Who is goin to compensate me for my petrol that i used to drive all the way from Polokwane to Benoni?someone clearly must be able to give me explanation of such business practise.We remain loyal to this insurance companies and we pay them in full but when its their turn to pay us it becomes a hustle.I dnt think in future i will recomment anyone to get involve with B3 and im goin to escalate this matter forward and to the media as well.