Bad service at B3

Dear All

My name is Lesego, I have a policy with B3 it was covering my late mom since then I asked them to cancel it, it took them 1 year 4 months to do so I went there to demand my refund they ask me to sign some forms we did all the paperwork even today I didn't get my refund when I call the person who was assisting me they sent me to someone else they always tell me lots of stories. I really need a help or the email of Mr Mogafe cus this people don't take us serious ,they give us bad service am not happy at all if it's possible they should refund me all the money I started paying it.