BAD SERVICE AT B3

My uncle passed away on the 30th of January uary. I claimed on Wednesday the 3rd of February 2021 consultant told me that the claim is processed and it will take up to 48 hours to pay out, till today claim has not been paid, on Tuesday I went to their office and a guy called bongani told me they paid the claim on Monday the 8th at 5pm and he does not have the proof of payment as it was paid out late, today on the 12th I went there and they left me alone in the office and told me they are going to contact the finance department and that it was just a misunderstanding, I got upset and told them that I'm leaving they told me they waiting for the CEO OF B3 I am angry and disappointed about the treatment.