Bad Customer service, Gross Negligence

Bad Customer service. I pay my account via eff and Payments are always not updated. Then they send sms that says your policy has lapsed. I asked for debit order to be initiated thinking it will solve the problem but still, money was not debited. I paid again via EFT and still I received the same message that the policy has lapsed. This has been going on for more than two years. When you report the issue, the supervisor says you are difficult and doesn't even reply to your emails. You constantly have to call them yourselve to try sort things out. I've been with this funeral service for many years and all the money I paid has gone to waste.