Bad bad service

my name is Constance goba Have been with B3 funeral since 2020/02/05 my mother in-law was covered. My mother in law past away on the 27th of July I made a claim so she could be berried I was told the pay out will take 24-48hours. were not paid out we had to borrow money from family members and neighbours. My mother in-law was not buried with dignity we still waiting for the pay. We been sending emails to b3 however we did not get replies and I have been call they have told me I will be contacted back. I have waisted money that I do not even have airtime calling please assist please help telephone number is +***9