BAD BAD SERVICE B3 - UNATTENDED CLAIM

BAD BAD SERVICE FROM B3 My mom passed away on the 27th of March 2021 and we buried her on the 1st of April 2021. The claim was submitted on the 29th of March 2021, i even received claim notification from B3 Headoffice. To date the claim is not yet paid. B3 customer service is extremely poor. When you call B3 in the claim department they will always tell you that they are awaiting underwriter for payment. its been 7 weeks now every time when I call they promise me to pay before Friday. I sent an email to *** on the 7th of May 2021, till to date no response from B3 offices. On the 12th of May 2021 i went to their head office in Benoni, i spoke to the guy by the name of Phineas and the lady by the name of Smangele they also told me about this UNDERWRITER WHO DOES NOT HAVE A NAME. They also promised to call me back but they didn't not call back for any feedback.

Is it very frustrating, they are treating us as if we were not paying for our premiums. I don't even have time to mourn for my mother, I'm running after them as if we are owing them yet is the other way around. I wont recommend anyone to join B3 and I want them to be exposed for playing with our emotions. When you join them they will tell you that they will pay the claim within 48hrs and they don't even tell us about this UNDERWRITER, you only hear about this "UNDERWRITER" when you are waiting for the payment. It is extremely very sad, because all of B3 employees are trained very well to tell lies to the innocent people.

To date the 12th of May 2021 i did not get any feedback from B3 or receive the proof of payment from them.

Extremely unhappy Client