B3 has no Ubuntu

On the 5th January 2021 my grandfather passed on due to diabetes. We as the family called B3 to transport his body to the mortgage. We waited 2 hours for their arrival bare mind that office and mortgage is only 20 minutes away from our home.

The following day we went to B3 because the family thought it would be better if we used a different funeral parlour. Cynthia Mahlangu who was the agent that assisted us told us that my grandfather was covered for only 15 000. The body was transferred to another funeral parlour. When we found our portfolio we discovered that he was actually covered for R45000. Upon our claim we were given poor service as a different agent assisted us and we spent over 4 hours in their office. After 2 weeks of not receiving the money we then called and we were told the money was in finance. We only received R30000 3days after we called and pestered them. A week later we went back to their office and we were told that the agent that was assisting us went on leave without processing the money. It's been 4 weeks since our claim and we still haven't received the rest of the money. I always thought B3 was a prestigious life insurance but now I know that they are ***********, ***** and quite useless. I would not recommend to anyone.