B3 has become nothing but a ****

B3 has changed from what it used to be, We have been members for so long, our family cover is even an entry cover, however, the service I received for my mothers burial left a bitter taste in my mouth. Everything is outsourced without shame, the tent was small, chairs not uniform, sound at home arrived in the middle of the service, sound at the graveside was cut short because it was not charged, the cars were h3, I didn't know B3 had that type of cars, or was it because were just disrespected.

My mother and I had different covers, but both paid by myself. I errousnly swapped the reference when making payment, meaning the other cover is paid upfront, as were were preparing for the funeral I paid the shortfall for the other cover. A month later I received a text that the same cover has lapsed, as if the service received during the funeral was not disappointing enough. I wrote to them providing proof date, been following up with no response.

I never stopped paying, I am defeated to say the least.