B3 Funerals not informing their clients when they have IT challenges

I have been a client of B3 for years now. Last year they changed their underwriter and that affected my debit order. I called them and Anele Khuzwayo told me about the change in their underwriter. I received a message that my policy had lapsed. They didn't bother telling me about their change of underwriters. She said my issue will be attended to. End of February this they didn't debit my account and they did not call me to state that. Now I have missed 2 months of payments. I called again today to be told by Zanele Shabangu that they have issues with debit orders. My policy is still active though. It is unfair of them not to inform their clients if they have challenges, had something happened and I needed to claim they would quickly pullout the contract which states that if you miss 3 months you are out.