B3 Funerals -Debit Order Irregularities

I am writing to formally lodge a complaint regarding my funeral policy with B3 Insurance, which I took out in January 2013. Over the years, I have observed several concerning changes in your operations, including shifts in underwriters and scope of work. While I understand that business models evolve, I am deeply troubled by the recent handling of my policy. My account is supposed to be debited on the 25th of every month, as per the agreement. However, this has not been happening consistently. I have noticed that unless I actively request a debit, it is not processed. This practice is unacceptable and raises serious concerns about the integrity of your service delivery. I have sent multiple emails to *** and ***, but I have received no response. This lack of communication is highly unprofessional and distressing, especially considering the sensitive nature of funeral policies. I have heard from other policyholders that this may be a deliberate tactic to avoid honoring claims during times of bereavement. If this is true, it is not only ********* but potentially ********.