B3 FUNERALS BENONI HEAD OFFICE BAD SERVICE EVER

Bad Service,I recently switched banks and i called the B3 benoni which is allegedly a head office and one would expect efficiency, and was emailed a debit order switch form which i filled in and emailed it back on the 04/11/2019 a week later i called to be told that they have not received i emailed again,and realising my debit order date is coming soon i called and i spoke to a consultant namely Lethabo who took my number and promised to get back to me in 30 mins and he never did, i called the following he could not pick up any of my policies and i have been paying for almost 3 years now and it was already late for their side to instruct a new debit order for a new bank and i was give an FNB account i paid. i have been calling since Monday 18/11/2019 trying to get through the collections department to verify if they have recieved and balanced my payments,and i spoke to Thuli this morning 21/11/2019 who promised to send me an email with my both polcies contract since i wanted ti verify that no spelling errors or any other error that will give me a challenge the day i needed a service to no avail called her twice already in a space of 4hours and yet no email, these brokers that poach us work so hard only for the *********** back office staff to be negligent and with this old mutual saga i am unease