B3 funerals are modern Day bulies

The level of poor customer care at B3 funerals is now too much. Just because our parents are old and cant fight for themselves B3 treats them badly. I am writing this on behalf of my uncle who can not stand up for himself. We have been paying the policy from April our granny passes on a week before the six months waiting period and we are told we cant get our pay out. So we donated the whole six months Premiums to B3. This is uncalled for