B3 Funerals are ****mers!!!

My husband and I have a funeral policy with B3 since 2024 and have been paying religiously. Last month my mother passed away and we put together all required documents and submitted our claim on the 18th. I then followed up with a call the following day in order to ascertain whether they had received our claim, to which they did confirm receipt of the claim. The consultant I spoke to checked and said all was in order so we should wait. We waited and waited whilst preparations were being made for the funeral but heard nor received anything from B3. After 2 weeks of waiting I had to take my husband who is on a wheelchair to their offices in Soweto in the winter cold as he is the main member on the policy, when we got there no one could give us a reason as to why our claim had not been paid out yet. We are still waiting almost a month later as I type this. I'm appalled, hurt and disappointed with B3 for putting me and my family through such a painful ordeal at a time when we needed them most and when we are distraught. B3 doesn't value or care about us their most loyal clients. I could not bury my mother with dignity because the company I have been paying my hard earned money to did not honour our agreement.