B3 Funerals

I'm very disappointed by the sheer poor service of B3 Funerals services. They changed their underwriters and premiums shot the roof by either 35% or 20%. Additionally, I found out that one of my beneficiaries is already covered by a family member, an important aspect that B3 didn't consider, while with the new price increase, I have been paying over R534 for one person. Now, it's been two weeks trying to get assistance in order to cancel the beneficiary in question but they take you from pillar to post through phone transfers and holding for over 30min. Should I not get assisted before this month deduction, I am going to reverse the whole amount from my bank. This is outrageous and certainly things cannot continue like this. We pay for these services, the least they can do is to offer us better assistance. Clientele Life ought to review their deal with B3 as when you call, they as the underwriter can't assist.