B3 funerals

When my mother passed last year we did not have copy of the policy cover she took I reported to B3 and when I requested the copy of the policy I was sent from pillar to post stories were created the policy covered my Mother Myself and my Brother..to make a long story short we buried my mother without actually knowing what she was fully covered for they just went and showed us a coffin in the range we can choose from and advise the chairs and tent covered when I asked about Catering the dodged my questions cause my late mother always insisted that B3 will cover all the costs if anything happened to her .. on top of paying for the Catering I also had to pay extra R2495 so the grave could be dug ..when I eventually found a copy of the policy after the funeral which my mother kept along with her staff it showed what she and us as her kids were covered for I took the matter to Scorpion to take steps to claim the money for Catering from B3 as l and my family had to cover the costs during that time they ignored correspondence for 3 months eventually we app**** to the Ombudsman after the Ombudsman spoke to B3 they promised they will pay the claim as per the call I got from the Ombudsman she advised B3 submitted claim to be paid out after 2 weeks following up with the Ombudsman got no reply I then informed Scorpion of the call from the Ombudsman about the claim being paid when Scorpion followed up on my behalf all of a sudden Ombudsman sends a letter changing the previous telephonic call and said the claim has been declined reasons on the letter given to the Ombudsman by B3 are untrue ..nothing relating to the information on the letter was true I will be taking further steps to report this to the Tribunal B3 is unreliable and dishonest all they cared about was who will cover the claim going forward after the passing of my mother ..