B3 Funeral Services- Zanele Mathibela - Pathetic Service.

On the 1st of March 2024, I Called B3 funeral Services , and I spoke to Zanele Mathibela. The instruction to Zanele was clear. I have change my banking details and I would like you to amended the debit order to the new account. I then sent the copy of the old policy in order for Zanele Mathibela to be able to refer to the correct policy. Zanele then send me Stop Order and Pay-over Authority:B3 Insurance Brokers cc form, which i filled and send back. Zanele then said I will need to make a manual payment for February which I did and I also send the proof of payment, HOWVER ZANELE GAVE ME the WRONG deport reference. I found out that I PAID for someone that had OUTSTANDING funds so that Zanele Mathibela can get that account up to date. I then ask Zanele to send me the updated statement so that I can see if all is in order still nothing. In March B3 didn't debit my account and I have made a Follow up with Zanele Mathibela and she simply choose to ignore me.

This is concerning for me since 1, I do not have the AN ACTIVE Funeral policy mind you I took this Policy back in 2013 and since then I haven't missed a payment. I think B3 is now too big for us small Clients. What irritates me is that in 2022 January and June we buried our Grandmother and Aunt using B3 and I ma shocked with this kind of the service. Can Zanele Mathibela advise if I am no longer needed as a Client at B3 has she is taking my money and adjusting other peoples policies?

Zanele Mathibela service is pathetic I hope no one get to experience get to her service.

My Account has not been debited for March.

Thanks Bibi

@Helloper please help.