B3 Dissatisfaction on their services

Hellopeter Hi.

I am Thembi. I recently lost my mother on the 2nd of May, now it's the 8th of June our Funeral insurance Service B3 hasn't paid our refund till today. We incurred a lot of debts which we need to pay and they are not communicating with us as to make "our Mourning at ease" as they say.

Now i want to know what happens if any of the insured members happen to pass on what will happen with this kind of service?

Please help Hellopeter. I want to know that why should it be so stressful before and after the the funeral... Am dissatified by B3 Funeral services, it is very sad that my Mother who is the deseased is one who advised that my Dad should chose them , but now this? When we call them no one gives a straight answer and they put me through a line that rings until it goes off.

B3 mustn't do this to us NO! It's enough.