48hrs turnaround not met!

Submitted a claim on the 24th April 2024 and even verified with b3 that my application was received. Its now the 26th April 48hrs as per the promise, and we are supposed to bury my uncle tomorrow the 27th April. Phoned B3's Kedibone who practically could not assist (poor customer relationship) had to request that I be transferred to the team leader and guess what I held for over 5 minutes no response. Dropped the call and phoned and spoke to Zanele who indicated that the claim has been received and verified, no SMS has been received. So disappointed and on the brink of cancelling.