No help, broken promises, no refund - Policy FUTUR12036

I took out funeral cover with Future Green Dot under policy number *FUTUR12036* for R525/month.

*What happened:* 1. *13 Feb 2026 & 16 Feb 2026* - I called to correct my beneficiary name. No assistance was given. No one resolved the issue. 2. *09 Mar 2026 19:45 & 20 Mar 2026 12:28* - I sent email communication following up. Still no resolution. 3. *24 Mar 2026 05:41* - I received the cancellation letter after I requested to cancel. 4. *08 May 2026 08:00* - Ridge from *** called and made promises about payment. Nothing was paid. 5. *14 May 2026* - Thabiso, the manager, promised the money would be paid within 48 hours. 6. *18 May 2026* - I was told again it would be paid in 5 days. Still no refund of *R1045*.

They cancelled the policy immediately when I asked, but refuse to refund money I paid for a policy with wrong beneficiary details that they couldn’t fix.

My concern for other South Africans: If Future Green Dot refuses to refund R1045 now and breaks payment promises, what happens when you actually need to claim for a funeral? Will your family get help or just empty promises?

I’m posting this to warn others. Check every detail before signing up, and keep records of all calls and emails.

*Resolution sought:* Full refund of R1045 with the interest for delay policy FUTUR12036