“Extremely disappointing experience”

Future Green Dot – Extremely Disappointing & Unacceptable Service

I joined Future Green Dot in May 2026 after being promised an affordable policy, better benefits and assistance with cancelling my existing insurance policies. I was genuinely excited and trusted everything I was told.

On 22 May 2026, I completed and signed the cancellation documents for my previous policies, which Future Green Dot was supposed to submit on my behalf. I was specifically reassured that if my previous insurer continued deducting money, Future Green Dot would reimburse me.

Unfortunately, my previous insurer continued deducting money on 15 July and 15 August, while Future Green Dot was also deducting from my account. I immediately raised the issue and provided all the requested proof.

After numerous calls and messages, I eventually discovered that the cancellation request had only been submitted to my previous insurer on 22 August 2026, despite me signing the cancellation documents three months earlier.

This delay was never properly communicated to me, yet I was the one left financially affected.

I was then given a proof of payment of R1,662, despite the amount I believe I am owed being approximately R2,500. When I questioned the amount, the consultant stopped responding to my messages.

And then the worst happened.

I received an email informing me that Future Green Dot had cancelled my policy as well — without properly discussing this with me.

I am now left with NO FUNERAL COVER AT ALL, after cancelling my previous policy in good faith because I trusted Future Green Dot to take care of the transition.

This is more than poor service. This has affected my finances and left me without the protection I specifically joined your company to have.

I want Future Green Dot to urgently:

• Explain why my cancellation was delayed from May until August. • Refund ALL money I was promised. • Explain the R1,662 payment and the outstanding balance. • Explain why my policy was cancelled without proper communication. • Reinstate my funeral cover urgently. • Provide a proper written resolution instead of ignoring my calls and messages.

I trusted Future Green Dot. I followed the process I was instructed to follow. I should not be financially disadvantaged or left without funeral cover because of administrative failures and poor communication on your side.

HelloPeter, I am asking for assistance because I have tried repeatedly to resolve this directly with Future Green Dot and have not received the help I deserve.

Future Green Dot, I trusted you. Please take responsibility and fix this.