BT
Brian T
1 reviews | Active since Jan 2023
23 Mar 2023, 09:48
Horrific Service
Worst experience ever. Bought an advertised product wich was out of stock. Waiting 3 weeks for a refund. Every time another excuse and now just being ignored.
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Replies (1)
B SHOCKED ELECTRICAL's replyOfficial
17 Apr 2023, 16:22Hi Brain
Thank you for your review, we truly value your input and take note of your frustration.
You did directly communicate with our CEO regarding this and you have been apologised to and received your refund back.
Dear Clients please do take note that when you process an order online on our website it takes 24-48hours to get processed, after we that we send to the store for picking which takes another -3-4hours. In this regarding we did not have stock of the items and have offered the client an alternative at a reduced prices (the make up for the previous items not being in stock) but unfortunately this client did not have money to buy the more expensive unit and resulted in asking for a refund. Our refund process take ± 14days as there were a third party finance house that was used to pay for the unit out of stock by Mr Brian via Mobicred.
Mr Brian tried to claim the refund to be paid back to him which in fact needed to be refunded to the third party agency that have paid the funds out to us.
In a nut shell Mr Brian Was not being ignored and was kept in the loop every step of each week on where the refund and eventually a call from our CEO to him apologising and personally seeing the refund through.
Mr Brian, we kindly ask that when you give a review and you complain and received what you asked for 'your money back', come back and complete your review by advising that we did get back to you and have refunded you. (Your review paints the picture to other clients that we have never refunded you and that we keep ignoring you.)
Thank you for your review, we truly value your input and take note of your frustration.
You did directly communicate with our CEO regarding this and you have been apologised to and received your refund back.
Dear Clients please do take note that when you process an order online on our website it takes 24-48hours to get processed, after we that we send to the store for picking which takes another -3-4hours. In this regarding we did not have stock of the items and have offered the client an alternative at a reduced prices (the make up for the previous items not being in stock) but unfortunately this client did not have money to buy the more expensive unit and resulted in asking for a refund. Our refund process take ± 14days as there were a third party finance house that was used to pay for the unit out of stock by Mr Brian via Mobicred.
Mr Brian tried to claim the refund to be paid back to him which in fact needed to be refunded to the third party agency that have paid the funds out to us.
In a nut shell Mr Brian Was not being ignored and was kept in the loop every step of each week on where the refund and eventually a call from our CEO to him apologising and personally seeing the refund through.
Mr Brian, we kindly ask that when you give a review and you complain and received what you asked for 'your money back', come back and complete your review by advising that we did get back to you and have refunded you. (Your review paints the picture to other clients that we have never refunded you and that we keep ignoring you.)
B SHOCKED ELECTRICAL's reply17 Apr 2023, 16:22
Official
Hi Brain
Thank you for your review, we truly value your input and take note of your frustration.
You did directly communicate with our CEO regarding this and you have been apologised to and received your refund back.
Dear Clients please do take note that when you process an order online on our website it takes 24-48hours to get processed, after we that we send to the store for picking which takes another -3-4hours. In this regarding we did not have stock of the items and have offered the client an alternative at a reduced prices (the make up for the previous items not being in stock) but unfortunately this client did not have money to buy the more expensive unit and resulted in asking for a refund. Our refund process take ± 14days as there were a third party finance house that was used to pay for the unit out of stock by Mr Brian via Mobicred.
Mr Brian tried to claim the refund to be paid back to him which in fact needed to be refunded to the third party agency that have paid the funds out to us.
In a nut shell Mr Brian Was not being ignored and was kept in the loop every step of each week on where the refund and eventually a call from our CEO to him apologising and personally seeing the refund through.
Mr Brian, we kindly ask that when you give a review and you complain and received what you asked for 'your money back', come back and complete your review by advising that we did get back to you and have refunded you. (Your review paints the picture to other clients that we have never refunded you and that we keep ignoring you.)
Thank you for your review, we truly value your input and take note of your frustration.
You did directly communicate with our CEO regarding this and you have been apologised to and received your refund back.
Dear Clients please do take note that when you process an order online on our website it takes 24-48hours to get processed, after we that we send to the store for picking which takes another -3-4hours. In this regarding we did not have stock of the items and have offered the client an alternative at a reduced prices (the make up for the previous items not being in stock) but unfortunately this client did not have money to buy the more expensive unit and resulted in asking for a refund. Our refund process take ± 14days as there were a third party finance house that was used to pay for the unit out of stock by Mr Brian via Mobicred.
Mr Brian tried to claim the refund to be paid back to him which in fact needed to be refunded to the third party agency that have paid the funds out to us.
In a nut shell Mr Brian Was not being ignored and was kept in the loop every step of each week on where the refund and eventually a call from our CEO to him apologising and personally seeing the refund through.
Mr Brian, we kindly ask that when you give a review and you complain and received what you asked for 'your money back', come back and complete your review by advising that we did get back to you and have refunded you. (Your review paints the picture to other clients that we have never refunded you and that we keep ignoring you.)