B & S Plumbers

B & S Plumbers are the most *********** plumbers I have ever seen, I am assuming they do domestic insurance work only cos if they taking on industrial work, they would not be in business cos firstly they are not prompt, they send *********** plumbers to do their work, they do not listen to the clients complaints regarding the problem, the plumbers do what they feel is correct for the benefit of the company and not the client. I had a leaking geyser and complained to my insurance company Nedbank on 13th September 2019, Nedbank contracted b &s plumbers to do the job. Firstly they never keep to the agreed appointment time which was on the 13th September at 3pm, they only could come out thereafter the next morning at 9am but only got to my premises at 10am as if they have just 1 team that they have cos of another job. They did not listen to my problem, the plumber goes into the attic and supposedly ascertains that there is nothing wrong with the geyser in terms of it leaking which was my initial complaint, the plumber advised that the thermostat, seal and element needs to be replaced and alls well thereafter. A few days later I called Nedbank for the same complaint which was on the 23 September 2019, upto and including the 9th December 2019 there was no communication from the said plumbing company until I called to complain to Nedbank again that the problem has worsened whereby water from the geyser was gushing out through the overflow pipe. The said plumbers were once again appointed, I called them on 9th December 2019 and set a appointment for the next morning at 9am. Once again came 9am, no plumbers. I tried several times to contact them but to no avail. At 10:10am I eventually get hold of the company and was advised that they will get back to me as the plumber was and should be on his way to me, At 10:43am on the 10 December 2019 I received an SMS advising that they tried to call me just now to advise on the plumbers arrival time. Upto and including 13 December 2019, no call, SMS or any sort of communication from this said plumbers until I once again called the insurance company Nedbank who then put me on a conference call. After letting out same of my frustration to both the plumber representative Marcia and Nedbank Bronwyn, it was agreed that the plumbers will be at my premises the next morning 14 December 2019 at 9am. Once again come 9am no plumber, I called the said plumbing company and spoke to Vishal who advised that the plumbers are at another job and cannot make it this morning but maybe later in the afternoon. Later in the afternoon my foot on a bright sunny family day, after days of horrible weather. Vishal then advised that I can carry on with my family plans and about an hour before the plumbers come out, they will contact me so I can make myself available. After requesting to speak to the owner of the company, I have as advised that the owner Mukesh is not in on weekends, so I requested for Mukesh to call me back. Vishal calls me a few minutes later and advised that Mukesh cannot be contacted however what he (Vishal) has done is switch jobs around and he assigned the plumbers to come out to me today at 11am SHARP yet again they pitch up 11:13am. Geyser is still under warranty so kwikot will be in contact with me. So all this wasted time yet nothing sorted as yet.