Worst insurance, *****! They do not want to pay!!

They are the worst. I have had a medical bill pending since Oct 2019. They first never communicated with me cause apparently the person handling my case resigned. It took over a month for them to get back to me and it is because I kept sending endless emails. They requested for a full medical report and cause I am already in SA, the hospital in Geneve delayed in producing the report. I sent the documents on the 26 of Feb and I am still waiting for the insurance to pay the bill. They keep telling me it is still being translated (as it is written in French). I am the one who has to contact the insurance. I sent an email on the 11March, attaching a letter from the hospital that if I do not settle within 10 days, I will be summoned with courts. I never had any communication. I called on the 23rd March, and they requested I call the hospital. I refused because they are the ones delaying and they should be taking initiative. They said they would contact the hospital they never did. I called again today (26th March) as I received an email from the insurance stating that they're still waiting for the translation. I asked why they never emailed the hospital, they requested I send them hospital details. This is frustrating cause the letter with summons contains all the information, and I mentioned that when I called on the 23rd, that all the information they need is in the letter. Instead they cc'd the travelling agency that we use because they thought it is the hospital. That is unacceptable and unprofessional. It shows how much they are not taking this seriously. How long does it take to translate a medical report?