Worst!!! Don't use them.

<p>Hello Peter.</p> <p> </p> <p>Well, well, why am i not suprized. Submitted a claim close to 2 months ago and my last email went unresponded. After I was a victim of theft (Cash and my Iphone 7) was ****** from me, i submitted a claim to them. bear in mind that im not even claiming for the cash, just for my phone, which was all reported to police in 24 hrs of the incident and phone was blacklisted as required once I got back to durban, still no responce. </p> <p> </p> <p>Oh, Did i forget to mention that initially I was given the incorrect reference number after the cliam was submitted, 2 weeks i enquired and I was told my reference number is incorrect. Something is not adding up right?? Fast forward to a few days later i get an email and that they are suffering from a backlog of claims and mine is yet to be assessed. I'm really fed up with Regent Travel Insurace & Europ Assisstance. Not sure if they are the same thing but i know they work together one way or the other.</p> <p> </p> <p>I have given this much time and I should forward my frustration to the Ombudmans for short term Insurance and any other body that can assist.</p> <p> </p> <p>I must say after reading the reviews on your company, i can only blame myself for not doing my homework before dealing with you. Your companies reviews are just as pathetic.</p>